Our Process

We assist in Purchasing or Refinancing your home loan. Today’s financing landscape is extremely challenging and most offers to purchase will not be accepted without an accompanying letter from the lender stating that you have made application. Most refinances fail to close timely and in the proper product to meet your financial goals. Our team will get you pre-qualified and provide you with a priority home buyer letter within 24 hours of making application. We will also discuss all your loan options, finance planning and current interest rates that are available for each program. A majority of our business is referred to us because of our expertise in managing debt, program matching and our concierge services.

our process

Step One: Pre-Qualification and Plan Review

The first step is to call us at 423-488-7571 to discuss your goals and planning for your home loan. If it looks like we are a good fit we will have you start your process by completing the on-line application (we are also happy to meet if you prefer to do this step in person). Once you complete the application it will go directly to Kevin who will then review it then checking your credit history, income, employment history, and evaluate your current assets for down payment requirements if needed. A loan approval or recommendation will be sent within 24 hours. We highly recommend reviewing each tab on this website for all features and services we provide.

Step Two: Set Up

Once you receive your loan approval you will have detailed instructions emailed to you allowing you in most cases to 'e-sign' your application (some government loans require you to print and wet sign). We will follow up with you to ensure your application details are complete and your file is set up to start the process efficiently. We will also order your appraisal, title work and any verifications once your documents are in. Kevin will then be able to start the market watch for locking in your interest rate.

Step Three: During Process

Once your file has been set up, Kevin  will let processing know that your file is ready for the process. Chad is your Loan Processor and will assist you through the process. He will do a complete review while we wait on inspections and verification's to come back and send you a welcome email within 48 hours from the time she receives your file. While we do have traditional processing as well underwriting in house, one of the industry's biggest complaints is asking for the same stuff over and over again. We solve this in part with an additional step in the process. Unlike most lenders, as a value added service, your main point of contact will be Chad, your loan processor. We will also  provide daily updates to all parties involved in the transaction as well  to ensure a smooth closing.

Step Four: Commitment and Closing

Once the loan commitment has been issued (which means appraisal, title and all requested verifications, payoffs and documents from you are in and cleared by underwriting) all parties to the transaction including the buyer, seller and realtors convene at the closing attorney’s office to sign the documents required for transferring ownership of the property. We attend most closings and provide a Settlement Statement to the borrowers 48 hours before closing to ensure a timely and positive experience at closing. Note on our home page our On Time Closing Guarantee no other lender offers.

Before, During & After

Unlike most lenders, instead of spending money on looking for new clients we spend our marketing dollars on staff and services for our clients to make the process the best experience possible. In turn, we depend on our clients to refer us. If we exceed your expectations please be sure to mention us. You will run into a lot of friends, family and co-workers during or after your process that could use our services so please be sure to mention us! Thanks in advance, we can always use your help!